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Home FAQs

Frequently Asked Questions

1.Why should i chose biometrics fingerprint technology?

Fingerprint technology represents the largest and most proven segment of the Biometrics Industry today. Fingerprints are no longer James Bond technology that only the FBI or CIA use. In many cases it is more cost-effective, convenient, and reliable than traditional locking systems. You can use it for your home and/or your business. And you don’t need an engineering degree to make it work!

2. What’s the benefit of using fingerprint lock?

The fingerprint lock is the latest, high security product that gives you the benefit of no combination to remember, no keys to find, nor to change, and no lock to replace in case you lost your keys. Fingerprint recognition is the most practical choice because of its safety, reliability, non intrusive interfaces and the cost effectiveness.

There are many benefits of fingerprint lock. Life is getting easier. You will enjoy not having to worry
about your keys. You don’t have to worry about forgetting your combination numbers. You don’t have
to be afraid that somebody knows your combination numbers. You will realize that your fingerprint lock
is possibly the most convenient thing you ever made.

The use of fingerprint lock is easy. For example, most fingerprint door locks have three ways to open:
the mechanical key override, keypad-code, and fingerprint reader. The mechanical key override can be
used the dead battery or other emergency case. The keypad-code can be used for one time entrance by
visitors. The fingerprint reader is good for normal users. Some fingerprint door locks have an auto-lock
feature that makes the lock behind you automatically.

The fingerprint locks are perfect for homes, offices, apartment and the other applications where you want to increase security, and ease of use.

3. How secure the fingerprint lock is?

Keys, cards, passwords are not secure as duplicates or copies can be passed from one individual or another. Fingerprints share one thing in common; no two prints are the same. You cannot create a finger print to match another. Only the registered finger prints will be able to open the Biometric keyless door lock. Fingerprint door locks eliminate the pitfalls of conventional door locks. Keyless door locks will secure the future of biometric locks by someday being on every door.

4.Safety of Fingerprints

The following major features are characteristic of human’s fingerprints:

  • Human’s fingerprints are of unique features. According to experts of fingerprints, the repetition probability of human’s fingerprints is one 5 billionth, and the accuracy and complexity of features are sufficient to meet the demand of extremely difficult identification;
  • With diversified selections, everyone can select more than 10 fingerprints;
  • It features to be steady and of reliable read access;
  • Collection of fingerprints is of non-destructive and non-sensitive collection which can be easily accepted by people whose fingerprints are collected. Fingerprints required by Digi Lock must be in vivo. Therefore, the safety is improved to some extent.

     

  • 5. Requirement of door

    Fits door from 1.5 inches to 2.36 inches thick and fits standard 2-1/8-inch diameter hole.

    6. How many fingerprints does the EKOO fingerprint locks hold?

    Ekoo Fingerprint locks can store up to 150 different fingerprints.

    7. How long does it take to input my fingerprints

    Less than 10 seconds.

    8. Years for use of fingerprints and correct method to input fingerprints

    The resolution of fingerprints of Ekoo door lock is 560pdi, which can be used to identify fingerprints of children above 5 years old. The correct method to input fingerprints is: “1+#”+ master code + “#” + fingerprint + “one sound of Di”, one fingerprint is generated after it is input for two successive times; at this time, the next fingerprint can be input.

    9. Can anyone enroll himself and have access to the system?

    No. Only the person who know's the 8 digit master code is authorised to enroll new users.

    10. If my finger gets dirty will it still work?

    The finger print sensor uses RF techniques to collect data from below the skin therefore, its "reading" ability is not affected by dirt. It is advisable however, to wipe dirt and sand off, prior to swiping, to avoid scratching the sensor's protective glass surface.

    11. If I cut my finger will the unit still work?

    The system reads sub-dermal (below the skin) fingerprint data therefore is tolerant to small cuts and skin blemishes. It will not however, read through a bandage.

    12. Can someone "steal" my fingerprint and use it in "Identity theft" scam?

    No. Your fingerprint is NOT stored in the system. The data collected during swiping is used to extract a mathematical expression of the features that make your print unique. This mathemetical representation is what is stored in memory. This method is both economical (small memory requirements) and secure (unable to duplicate the actual fingerprint).

    13. How does the lock powered??

    There is no external software or hardware needed. Lock runs on 4 x AA battery. One year battery life under normal use. For opening a door 15,000 times in normal cases.

    14. What if the battery runs out?

    You can use external contacts for battery-power override.Or Remove the keyhole’s cover with the tool, insert the key and open the door

    15. When battery runs out of electricity, will fingerprints or codes be lost?

    The chip used to save fingerprints and codes in Ekoo Door Lock is operated without electricity. When the capacity in battery is not sufficient, the alarm for low voltage will appear. Even after battery runs out of electricity, fingerprints or codes won’t get lost either

    16. How can I conserve battery life

    The system goes to Low-power "sleep" mode after 10 seconds of inactivity; in this mode minimum power is consumed. Whenever the system is active (display on or driving the lock) it consumes maximum power. Avoiding "waking up" the system unnecessarily will extend battery life.

    17. How do I know when battery needs to be changed?

    When batteries need replacement, the system emits a warning beeping sound after locking or unlocking the door. It will give you about 4 weeks warning before the batteries go flat. When accessing the bolt, the motor will sound "straining" under low battery condition

    18. How do you change the battery

    It’s simply and easy. Press the on battery cover button (inside of door), slide the battery cover upward and remove it, you can see one hole at each side, and inside each hole there is a button for setup.

    19. Is it easy to install?

    Yes. It’s DIY. Being a single latch door lock it should not take more than 10 minutes of your time. All of the fingerprint locks are no more difficult to install than your standard door locks.

    20. Does it fit into my door?

    Lock Fits doors from 1.5 inches to 2.36 inches thick.Fits standard 2-1/8-inch diameter hole

    21. If someone left my company, what should I do with their fingerprint?

    Individual fingerprint can be deleted at any time.

    22. What if the scanner not working, Can I still get in?

    You can unlock door by password or key.

    23. Does Ekoo Fingerprint has an overriding key?

    Each Ekoo fingerprint lock has one pair of overriding key for emergency use.

    24. I want to ask my neighbour to look after my house, I don’t have keys for the, what should I do?

    Register your neighbour’s fingerprint on the lock, and delete it when it’s necessary.

    25. How long is your warrantee?

    Products is under free one year warranty. Warranty can be extended to three years.

    26. Is this weather proof?

    Yes. Majority of fingerprint locks have slide cover to protect lock away from rain, snow and sunlight.

     

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