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Home Service and Support

PostHeaderIcon Service and support


ekoo supplies quality and intimated services for end users. Expect benefits of competitive price from all fingerprint products around the world. Ekoo aims to close the gap between innovative technology and customer daily use.

Security Solution Design

ekoo supplies customized security systems and security solution designs for customers who order from us, for FREE!! Not only design of new security systems, but also designs which combine ekoo products with existing security systems. Each design is UNIQUE and user-friendly; we aim to ensure that the right product mode satisfies your needs and wishes.

Installation design

Installation designs according to customer requirements, product functions, person usage number, door location, usage frequency and security levels.

DIY Guide, User Manual and VCD

Step by step guide, easy to understand and easy DIY. Comprehensively written user manual, complete with relevant diagrams and pictures. Printed in English, but also available in German, Chinese, French and Polish where required. Our VCDs include full product range introduction and information for use and installation.

Personal training and online support

Call for queries or to arrange face to face training support from our professional engineers.

Warranty

Product warranty for 12 months with purchase, could easily extend up to 5 years.

 

 

 

 

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